Research shows that it is imperative to create success within 90 days of launching a change. It’s hard to do, but we have cracked the code. We have a proven, disciplined approach that delivers results.

Through interactive working sessions, we align your team, get them on message, and engineer specific behaviors that make your change familiar, controlled and successful.

Our methods have helped a financial institution stand up a new call center, a government agency adopt new technology nationwide and a national franchise retailer through a top-to-bottom reorganization.

We help people internalize your new way of doing business so they behave differently and sustain your business performance.

Change Management

We work with you to design and build processes, teams and roles that support your change. We engage and motivate employees, mobilize the workforce, build momentum, smooth the transition and help sustain long-term results.

Change Strategy

We are experts in changing human behavior. We draw from political science, marketing, economics, communications and group theory to create interventions that work. And because we also love implementation, we sharpen as we go; we incorporate what we learn from previous implementations into every strategy we design. You get plans that are practical and easy to implement.

Stakeholder Alignment

Maybe you have acquired a new team, taken on an established one, or are turning your team around. We will get them aligned on your vision, strategy, values, and tactics. They’ll be able to talk about your goals consistently and passionately without relying on PowerPoint or email. Our clients will tell you — this has expedited deployment, changed their culture, doubled their revenue and increased their EBITDA. Nothing could be more impactful.

Communication Planning & Messaging

How many emails do you have in your inbox? Do you really want one more? Let’s face it. Your employees feel the same way. You are competing for their attention. Our experts come from public relations, journalism and politics. We know how to focus attention so critical information gets through those filters.

Organization Design

While drawing an organization chart on a cocktail napkin sounds romantic, it’s not good design. Your structure should be based on your operating model. We start with the major processes that deliver value to your customers and design from there. We develop models that support your core competencies and document work processes that help you scale. We craft job roles and descriptions to help you acquire the right talent. The result is an organization structure that works efficiently, effectively and smoothly.

Change Centers Of Excellence

Has big change become the norm for your organization? Then you need to get ahead of it and build change capability, internally. We have helped international companies create their own change methodologies and tools. We have trained their change teams. We have what you need to quickly stand up a powerful and impactful change organization.

Learning & Development

No matter what the change, employees and management often need new knowledge, skills and tools to successfully execute business strategies. We develop and deliver targeted, innovative, engaging and sustainable learning solutions.

Competency Design

Your company is unique. You require unique knowledge, skills and abilities from your employees to operate and scale your business. We have created competency models across industries, from hi-tech to retail. We have built models for national government agencies as the framework for their new career paths. Whether you are tailoring an off-the-shelf catalog or developing your competencies from scratch, we have the expertise to help. You will have a consistent definition to drive recruiting, job design, training, performance, employee development, compensation, team management and succession planning.

Learning & Curriculum Strategy

Strategy is about winning. It describes exactly how and why you will win. A curriculum strategy is the same – it paints a picture and fills in every detail that will get you to your goal. It includes what each employee group needs to know, when, and how. It lays out objectives and how to best bring employees to those levels of performance. It describes the content, the time commitment, the delivery mechanisms, practice opportunities, and evaluation. We have developed hundreds of curriculum strategies for the world’s most recognized brands. Work with us, and your employees will help you make that strategy a reality.

Instructional Design & Development

Your employees need to know how to deliver competitive advantage, consistently. And you need proprietary learning programs. Our instructional designers have advanced degrees in learning fields and decades of real-world experience. They’ve seen it all. They turn the most technical or the most esoteric content into something that makes sense to the learner. We have developed thousands of courses in various modalities, including instructor-led, self-study and on-the-job coaching. We are experts in blended learning, e-learning, performance support and evaluation. This is why you can trust that your intellectual property will actually translate into business performance.

Expert Delivery & Facilitation

“Education is the kindling of a flame, not the filling of a vessel.” That’s Socrates. We don’t know him personally, but we feel like he gets us. If you need us to deliver or co-teach your courses, we would love to do it, but we have a few rules. For example, we will sure there is functional expertise in the classroom, so learners can talk about how the new skills will work on the job. We’ll also insist that the action takes place in the minds of learners, not up at the front of the room. We’re quite comfortable on our feet teaching, but we consider ourselves facilitators, not presenters. That means we engage participants and help them get to each learning objective. If they meet those milestone and walk out knowing they can perform, you’re on your way to the business goals you want.

Evaluation & Assessment

How do you know your training was a success? You don’t, unless you measure it.

Every time we work with a client, we start with your goals. What outcomes do you expect? What metrics will we use to make sure you got there? That applies to learning programs too. Many organizations define training success pretty loosely. They might track only course completion and participant reactions to the courses. We want to know what behaviors are critical to your employees’ performance and your business results. Those are the behaviors we think you should train and measure. We work with you to define how much information you want – from satisfaction to ROI – and build those assessments into your program.

Learning Tools & Technology

Technology can help your learners and your organization in many ways; they can facilitate delivery, track milestones and completion, provide self-directed learning, deliver performance support ,and enable learning communities. There are a lot of tools to consider and everything that looks or sounds cool won’t necessarily serve your needs. We can help you evaluate all of your options, while staying focused on the critical behaviors that drive your business results.

Technology Change

Technology change is a big undertaking, and doing it well means considering all the elements driving success, particularly the ones with their fingers on the keyboards – the people. Their performance is critical. We help engage the workforce, maximize performance, minimize learning curves, prevent workarounds and improve processes, all while staying focused on bottom-line benefits.

Change Strategy

We are experts in changing human behavior. We draw from political science, marketing, economics, communications and group theory to create interventions that work. And because we also love implementation, we sharpen as we go; we incorporate what we learn from previous implementations into every strategy we design. You get plans that are practical and easy to implement.

Business Readiness & Alignment

Would you go live before your system was tested and ready? No, you would not. Well your organization is a part of your system. It needs a readiness approach just as rigorous and strategic. Roles, reports, approvals, data definitions, when to expect new tools, screen changes – the smallest process change can be disruptive if not planned for. We have decades of experience with the people side of go-live. We help you align big-picture planning with detailed tactics that support a smooth transition for your people and your business.

Behavior Change

You’ve invested in new technology. You want it to be a catalyst for a change to your business. That means new employee behaviors. What most consultants won’t tell you: to successfully change behavior, you need momentum within 90 days. And multi-year deployments need this momentum even more than short projects. We have engineered successful behavior change for organizations ranging from retail to healthcare. We routinely create momentum within 90 days. This means not only accomplishing your business case, but making behaviors stick and ensuring those benefits last.

Communication Planning & Messaging

Technology change projects tend to be long, complex, and they affect a lot of people in your organization. People who are already inundated with information from all sides. But you need them – you need their information, participation and skills to make the new technology work. How do you focus their attention on your effort? Our communication experts have weathered decades of technology change projects, big and small. They will help you get through the noise and create the engagement you need to make your implementation a success.

Training & User Support

The best system in the world won’t get you to your goal if people don’t use it properly to do their jobs. We take the employee’s perspective. We build training and support programs that keep them focused and productive. We have created training for enterprise-wide implementations, custom systems of every size, mobile applications, industry-specific applications, and more. We are experts in translating tech-speak to business language. Your employees will spend less time in training and more time getting work done.

Cybersecurity & Safety

Your most vulnerable point of failure is your employees. Today’s cyber threats were developed ten minutes ago, and therefore are nearly impossible to anticipate. You need a cyber-safe mindset and a set of lock-step behaviors, across your organization, or your operation can be compromised. Our deep expertise in behavior change has no better application. Cyber breach is a behavior problem and it’s one we know how to solve.