The world’s first and largest accounting and finance staffing firm, with over 400 locations worldwide, was number one in the world and they wanted to stay there. They realized that many of their leading competitors had moved to mobile platforms and more efficient systems, so they launched a significant process and systems transformation. Salesforce would be the CRM system for their 12,000 employees across the globe. All client-facing employees would use tablets, freeing them office-based interactions. They asked Emerson to diagnose their readiness for the change and then develop and execute a change management plan.
We assessed impacts and developed custom solutions, including communications and stakeholder engagement to make the transition a success. Our team also built skills within the organization to create internal capability for future changes.