A major international hotel and hospitality company wanted to revolutionize one of their brands. They hold a leadership position in the competitive business travel segment they pioneered 25 years ago, but they needed an overhaul. They added technology, food and beverage choices and a whole new concept to their lobbies. But leadership realized that the change was more than new offerings in the lobby; they wanted the change to be both efficient and inspiring for their team.

With our help, they anticipated which new processes would trip people up and how to communicate the business transformation in ways that made sense. We equipped brand leaders with tools to sell franchise owners on the change and gave general managers a leadership toolkit. We also enabled associates with a variety of communication vehicles so they could understand, prepare for and embrace the concept.

In the end, this revolution was less about the new lobby and more about motivating managers to lead and helping employees accept a whole new way of doing business.