An international investment bank wanted to better serve their customers, employees and shareholders by increasing the performance of their sales organization. They asked Emerson to evaluate their current learning and performance support assets.

We conducted a needs assessment, stakeholder interviews, and an employee-wide survey; they revealed the need for a more robust learning strategy, clear success metrics and virtual learning best practices.

Our solution included a Learning Playbook and a custom version of our Virtual Learning Best Practices material. These materials ensured the bank had the knowledge, skills and abilities to be successful in the future.