To minimize the risk of an unsuccessful regulatory audit in the future, a health insurance company needed to ensure everyone in the organization had effective, annual compliance training. Training had to be standardized and tracked. They asked Emerson to help.
We evaluated their current program and met with leaders, compliance specialists, and department trainers to determine the performance gaps and solutions. We then developed policies and compliance training, including online courses for the company’s global employees and executive team. We also formalized their training development process and created a knowledge base to support ongoing training and communication.
Employees are now trained upon hiring, and each subsequent year. Each department owns and tracks its training. our client knows its organization is compliant and ready.